Frequently Asked Questions
Everything you need to know about shopping with My Violet.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-21 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as some of our vintage-inspired pieces have specific fit requirements.
Do you restock items that are sold out?
While we try to restock popular essentials, many of our collections are limited edition. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted if it returns.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our support team, though it is not guaranteed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.